Refund policy

All sales are final. We do not accept returns or offer refunds on any products purchased from our store unless products are damaged.

Please read our return policy carefully to understand your rights and obligations regarding returns/refunds.

Return Conditions

Damaged Products:

• We accept returns only if the product you received is damaged.
• If your product arrives damaged, you must notify us within 48 hours of receiving your order.
• Email us at zhenaiguoji@gmail.com with your order number, a description of the damage, and photographic evidence.

Important Notes

• Non-Returnable Items: Products not damaged or reported outside the specified return period are not eligible for return.
• Original Shipping Charges: Original shipping charges are non-refundable.
• Return Shipping Charges: You are responsible for the return shipping charges unless the return is due to our error.

We value your business and aim to make your shopping experience with us as smooth as possible. For any questions or further assistance, please contact us at zhenaiguoji@gmail.com